Goodyear conducts live fleetHQ demo

Sept. 29, 2011

Since its inception three years ago, Goodyear’s fleetHQ program has serviced 500,000 trucks. Half of them have been this year alone in the rapidly growing program.

To better help dealers understand fleetHQ, the Goodyear Tire & Rubber Co. recently gave commercial dealers and members of the media a live simulation of its fleetHQ and business solutions programs. The event took place at the company’s Danville, Va., commercial tire manufacturing plant.

The fleetHQ program has elements that include fleetHQ Solution Center and Gold Medallion retreaded tires. In addition to premium Goodyear and Dunlop tires, fleetHQ provides 24/7 roadside assistance and a variety of other services and tools to address fleet needs.

The simulation took attendees through the process of a fleetHQ road service sequence, but was more than just a step-by-step demonstration of the popular program, according to Bruce Woodruff, director of business solutions marketing, Goodyear Commercial Tire Systems.

“We wanted to demonstrate all of fleetHQ’s many components, which, when fully leveraged and working together, can help fleets make better business decisions, improve truck uptime and drive down their cost of operation,” he said.

fleetHQ benefits are available to fleets of all sizes, from owner-operators to the largest national fleets, noted Woodruff. Goodyear solutions include:

* A preferred fleet program that includes nationwide pricing and billing available through the fleet or owner-operator’s hometown dealer. For preferred fleets, billing is handled through your hometown dealer, so you don’t need to carry cash.

*The fleetHQ Solution Center, where trained tire professionals work around the clock to help get trucks back up and running by dispatching service technicians from one of more than 2,000 dealer locations to downed trucks’ locations.

fleetHQ users can contact the Solution Center via a dedicated phone number, 1-866-fleetHQ, online at, or through a smart phone web app.

“Your smart phone’s built-in GPS can pass your location to the fleetHQ Solution Center, where trained tire professionals will quickly dispatch road service technicians,” he said. “The application is available for iPhone, Android and Blackberry users.”

For more information on the fleetHQ program, go to