One dealer's key to customer service

Dec. 11, 2014

How do you perpetuate customer loyalty? Will a coupon do the trick?

In the case of one former driver, it proved to be enough, thanks to some added personal touches.

Modern Tire Dealer Edito Bob Ulrich writes about the golden touch of a former tire dealer in his latest blog, "One way to earn a customer's loyalty for (almost) life."

As you will see, it hits close to home for him. And it updates us on the whereabouts of an old friend.

How do you retain customers? Read the blog, then let us know what you think by leaving a comment.

Latest in Service

Photo: Continental Automotive Systems Inc.
The formula of Continental’s ATE SL.6 Brake Fluid features additives that protect against rust and corrosion, which Continental says makes the brakes more resistant and durable.
Photo: Mitchell 1
Photo: Mitchell 1