Epicor Software Crop. has collaborated with automotive aftermarket technology provider Auto Repair Compare (ARC) in the launch of a next-generation tool that enables consumers to receive repair quotes on a 24/7 basis.
The new tool leverages the Epicor Integrated Service Estimator (ISE) solution to guide consumers through an automated online quoting process.
“We are very excited to combine Epicor ISE with our state-of-the-art, patented quoting platform technologies to offer an all-encompassing solution designed to transform both the consumer and service writer experience,” says Rick Goodwin, president, ARC.
“Epicor ISE guides the user through a fast, easy process to generate an accurate repair quote that is fair to both the consumer and service provider.”
The Epicor ISE solution provides the information needed to identify necessary services and parts and applies shop-defined labor times and rates as well as parts pricing, with markup, from authorized local vendors.
“ARC is unlocking the value of ISE in a new way, enabling service providers to be successful in the digital marketplace,” says Tim Hardin, senior vice president and general manager, global auto, data and extend services, Epicor.
“The bottom line is consumers expect transparency and convenience. Shops that empower research on repairs and pricing are far more likely to earn service opportunities.”