Bartec USA LLC has promoted Shannon Jacob to technical support manager. She most recently served Bartec as senior technical support specialist.
“With a wealth of automotive service and repair, Shannon brings impressive credentials to our technical support team,” says Bartec USA’s Director of Operations Steve Long.
According to Bartec officials, "Shannon was born and raised in an automotive service family as her father owned and operated a full-service automotive repair company in the Detroit area.
"She quickly learned the business and how to take care of customers at an early age. From there, Shannon went on to earn her master’s degree in science education and became a high school science teacher. As a former high school teacher, she realized her natural ability to communicate, inform, and build long lasting relationships.
"Shannon has provided exceptional customer and technical support by utilizing her experience in automotive and teaching. She is known for providing excellent trouble- shooting, patience and understanding - and guidance to all of our customers and their technicians.
"Shannon excels in customer program support and has built a strong network based on trust, comprehensive solutions and customer service."
