Hunter, RockED to Educate Service Advisors

Hunter Engineering Co. is teaming with RockED to deliver targeted microlearning to help service advisors strengthen customer communication.

The training program will be available for enrollment through Hunter University, Hunter’s global learning platform for customers, technicians, instructors and students. Content will be delivered through RockED’s mobile learning platform.

"As vehicle technologies continue to advance and customer expectations evolve, the ability to clearly explain vehicle inspection results has become increasingly important," say Hunter officials. "Service advisors play a key role in translating technical findings into information customers can understand, helping customers make confident repair and maintenance decisions."

Through the partnership, RockED will deliver "short, practical training content that complements Hunter’s automotive service equipment solutions, focusing on inspection result presentation, service advisor communication and customer-centered service interactions."

“We’re proud to be partnering with RockED, such a well-established learning platform in the dealership environment,” says Tom Settle, Hunter's senior manager of learning and development. “To be able to offer service advisor training of this caliber through Hunter University is amazing.”