The Innova Telematics Solutions connected car technology system from Innova Electronics Corp. is designed to link automotive repair shops to customers and parts stores.
Designed for the aftermarket, the Innova system collects vehicle maintenance information and diagnostic trouble codes and generates timely alerts so motorists, repair shops and parts stores can address maintenance needs promptly.
“The Innova aftermarket-specific connected car solution allows shops to monitor the service needs of customers’ vehicles and reach out to schedule repairs,” says Mike Fitzgerald, executive vice president and general manager of Innova Telematics Solutions.
“Including parts stores in the process is unique to Innova. We include parts stores to keep them informed of upcoming repairs at their customers’ shops so the parts stores can have inventory on hand and provide superior service.”
The company says the Innova Telematics Solutions technology links repair shops directly with their car owner customers so they can generate more business and perform repairs in a timely, efficient manner. This exclusive telematics system displays valuable information for each customer’s vehicle, including upcoming maintenance, service history, diagnostic trouble codes and the most likely fix, drastically reducing diagnostic time. It is also a powerful marketing tool, allowing shops to easily send customized messages, coupons and reminders.
Innova also connects parts stores directly to repair shops so they can be proactive and have inventory on hand to capture additional sales. The parts portal displays valuable predictive information for repair shop customers’ vehicles, including manufacturer recommended maintenance, diagnostic trouble codes and parts that are likely to fail in the near future.
“With its combination of a fix solutions database, the ability to connect customers with their trusted repair shop and link shops to their preferred parts store, and a robust communications platform, Innova Telematics Solutions helps independent repair shops and their parts stores generate more service and repair business,” says Fitzgerald.
To learn more, visit the Innova website.
