Federal-Mogul Corp., which has trained more than 200,000 technicians in the last 10 years at its St. Louis, Mo., Technical Education Center (TEC), reports it will now take its technical training directly to technicians through a fleet of mobile training units.
The “Market Connect” training program makes technician training more accessible and more affordable, and creates a competitive advantage for Federal-Mogul’s customers, especially at the technician level, the company says.
“We are leveraging our extensive technician training programs delivered at our central training center in St. Louis by taking the training, resources and experts on the road, with a phased roll-out of a fleet of fully equipped mobile training units throughout the United States and Canada. The result will be enhanced training accessibility, less time away from the shop and greater return on investment for technicians and shop owners,” says Paul Johnson, vice president, Federal-Mogul North American Aftermarket.
The mobile units will be centrally scheduled and dispatched over several geographic territories throughout the U.S. and Canada. They will deliver core training to technicians using experiential, on-site instruction and new Web-based and virtual training technologies.
Through mobile training, Federal-Mogul will deploy resources directly into the market on-demand, providing flexibility to address market and customer requirements and increasing successful service visits in the most efficient manner possible, says the company.
The mobile training units are part of a broader strategy of bringing turnkey training services to the market, increasing curriculum penetration and maximizing customer value by delivering the best possible Federal-Mogul customer experience. The fleet will leverage and supplement the Federal-Mogul TEC as well as its online class offerings and technical hotline to bring Federal-Mogul training and innovations directly to the technician in the most efficient manner possible, raising training ROI for the installer community.
