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J.D. Power Ranks Top Tire Retailers

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J.D. Power's second customer satisfaction study of tire replacement providers shows consistency with the initial rankings in 2019. The top four tire dealers maintained their spots and their overall scores barely budged.

The list comes from a 2020 survey of 8,148 customers who had aftermarket service performed in the prior 12 months. The 2021 U.S. Aftermarket Service Index Study results are broken down into three service categories: tire replacement, quick oil change and full-service maintenance and repair.

The J.D. Power study also shows what matters in the customer service equation. Read about that here.

And while there was little movement in the tire replacement rankings, the maintenance and repair category was quite fluid, though Christian Brothers Automotive did retain the top spot. Not surprisingly, there are plenty of tire details in that category as well.

Here's a look at the top providers in each category, along with their score, which is based on a 1,000-point scale.

Tire replacement

Les Schwab Tire Centers 820
Discount Tire 792
Costco 780
Goodyear Tire & Auto Service 776
Firestone Complete Auto Care 770
Tires Plus 766
Big O Tires 752
Segment Average 750
Pep Boys 740
Mavis Discount Tire 739
Jiffy Lube 723
Walmart 657


Quick oil change

Take5 810
Valvoline Instant Oil Change 784
Kwik Kar 775
Express Oil Change and Tire Engineers 746
Segment Average 746
Jiffy Lube 741
Grease Monkey 740
Walmart 703


Full-service maintenance and repair

Christian Brothers Automotive Corp. 869
Big O Tires 778
Goodyear Tire & Auto Service 775
NTB 760
Tires Plus 756
Firestone Complete Auto Care 754
Segment Average 753
Discount Tire 746
Meineke Car Care Centers 744
Midas 743
Mavis Discount Tire 728
Pep Boys 716

Here's a look at the results of the inaugural study from 2019.

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