J.D. Power Ranks Top Tire Retailers
J.D. Power's second customer satisfaction study of tire replacement providers shows consistency with the initial rankings in 2019. The top four tire dealers maintained their spots and their overall scores barely budged.
The list comes from a 2020 survey of 8,148 customers who had aftermarket service performed in the prior 12 months. The 2021 U.S. Aftermarket Service Index Study results are broken down into three service categories: tire replacement, quick oil change and full-service maintenance and repair.
The J.D. Power study also shows what matters in the customer service equation. Read about that here.
And while there was little movement in the tire replacement rankings, the maintenance and repair category was quite fluid, though Christian Brothers Automotive did retain the top spot. Not surprisingly, there are plenty of tire details in that category as well.
Here's a look at the top providers in each category, along with their score, which is based on a 1,000-point scale.
|Les Schwab Tire Centers||820|
|Goodyear Tire & Auto Service||776|
|Firestone Complete Auto Care||770|
|Big O Tires||752|
|Mavis Discount Tire||739|
Quick oil change
|Valvoline Instant Oil Change||784|
|Express Oil Change and Tire Engineers||746|
Full-service maintenance and repair
|Christian Brothers Automotive Corp.||869|
|Big O Tires||778|
|Goodyear Tire & Auto Service||775|
|Firestone Complete Auto Care||754|
|Meineke Car Care Centers||744|
|Mavis Discount Tire||728|
Here's a look at the results of the inaugural study from 2019.