Les Schwab Grabs Top Spot in 2 Customer Satisfaction Rankings

Oct. 30, 2019

Two of the largest independent tire dealers in the U.S. earned the highest customer satisfaction scores in a new ranking of the aftermarket by J.D. Power and Associates. But the survey shows there's plenty of competition nipping at their heels.

The rankings are based on the responses of 12,554 vehicle owners conducted in August and September 2019 for the first U.S. Aftermarket Service Index Study, conducted by J.D. Power and SurveyMonkey.

Based on a 1,000-point scale, here's how the retailers ranked in the tire replacement customer satisfaction index ranking, with their score. (Read the full details of the survey, including what was most important to consumers, here.)

Tire Retailer Score
Les Schwab Tire Centers 824
Discount Tire 793
Costco 780
Goodyear Tire & Auto Service 771
Sam's Club 763
Tire Kingdom 759
Firestone Complete Auto Care 757
Big O Tires 756
Average Score 751
Tires Plus 738
Pep Boys 728
NTB 726
Mavis Discount Tire 707
Walmart 675

This is a look at the ranking in the general maintenance category. Notably, there are a number of tire retailers listed here, too. They're also based on a 1,000-point scale for customer satisfaction. Christian Brothers Automotive and Les Schwab tied for the top spot.

Service/maintenance store Score
Christian Brothers Automotive 823
Les Schwab Tire Centers 823
Grease Monkey 782
Goodyear Tire & Auto Service 780
Valvoline Instant Oil Change 754
Midas 746
Firestone Complete Auto Care 743
Meineke Car Care Centers 743
Tires Plus 739
Big O Tires 738
Tire Kingdom 732
Average Score 729
Pep Boys 722
Monro 721
Jiffy Lube 712
Mavis Discount Tire 698
NTB 696
Walmart 672

Les Schwab holds the No. 5 spot on the Modern Tire Dealer 100 list of largest independent tire dealers in the U.S. That list is led by Discount Tire, with 1,033 stores under the Discount Tire and America's Tire banners.

In the J.D. Power list for tire replacement, four of the five largest tire dealers are represented. The one missing from that list — Monro Inc. — grabbed a spot in the general maintenance category.