Automotive Service Survey Results

How much have sales and profits generated by automotive services changed in the last 10 years? Very little, according to Modern Tire Dealer research. But there has been change in the services offered by independent tire dealers.
Jan. 23, 2018
1673299684230 Automotiveservicesurveyresults

How much have sales and profits generated by automotive services changed in the last 10 years? Very little, according to Modern Tire Dealer research. MTD’s 2017 Automotive Service Survey shows on average, automotive service at independent tire dealerships generates 46% of total sales and 45% of total earnings. Ten years ago, our survey figures were 47% and 44%, respectively.

With the exception of mounting and balancing, which they overwhelmingly offer as part of the tire-buying experience, dealers expanded their service offerings in all categories surveyed over the last decade. The biggest increase was in tire pressure monitoring system (TPMS) service, with 95% of dealers offering the service versus 41% in 2007. In 2017, 83% of dealers provided engine repair/diagnostic/tune-up services, up from 58% in 2007. Cooling system service gained 16 points, with 85% of dealers offering the service compared to 69% in the 2007 survey.     ■

Read the January Facts Issue here.

See the auto service charts here.

About the Author

Bob Ulrich

Bob Ulrich was named Modern Tire Dealer editor in August 2000 and retired in January 2020. He joined the magazine in 1985 as assistant editor, and had been responsible for gathering statistical information for MTD's "Facts Issue" since 1993. He won numerous awards for editorial and feature writing, including five gold medals from the International Automotive Media Association. Bob earned a B.A. in English literature from Ohio Northern University and has a law degree from the University of Akron.

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