Operations | Modern Tire Dealer

Operations

'By refocusing on accountability, quality and the link between pay and production, you can preserve the value of flat rate pay while navigating the realities of a changing labor market,' says O'Connor. 'It’s not just about paying more. It’s about paying smarter.'

O'Connor: Time to Review Your Payroll Profitability Equation

Dealers must now re-evaluate how they structure pay and incentives to regain control of profitability.

July 9, 2025

Good operators know that employee turnover is bad in the tire and auto repair business.

Townsend: Can You Be a Good Owner But a Bad Operator?

Sept. 17, 2025

'When it comes to selling your dealership, there’s plenty of talk about valuation drivers — the things that can increase the value of your company in the eyes of a buyer,' says Strandberg. 'But just as important, and often overlooked, are the valuation killers.'

Strandberg: Things That Lower the Value of Your Business

Aug. 25, 2025

'From our view, it looks like the onset of summer inspired a slight increase in consumer tire replacement,' says Healy.

Healy: Is This a Summertime Turnaround?

Aug. 22, 2025

Is it more efficient to have three sales associates managing the repair orders from cradle to grave or two sales associates, supported by one dedicated service manager, who coordinates service management?

O'Connor: Which Staffing Structure Really Drives Profit?

Aug. 18, 2025

Mature, trusting customers are precious. They form the spine of your business and without them, every transaction becomes new business in an attempt to develop a trust relationship.

Jackson: How to Build and Maintain Customer Trust

Aug. 15, 2025

'Most stores operate within a bell curve of profitability, as depicted in the image above,' says McCarron.

McCarron: Why Process Plus People Equals Profit

Aug. 8, 2025

'How does one stay calm when running a thriving business? Remember what the long game is — where you want to go,' says Van Batenburg. 'Measure your response to help everyone get there. Remember, if you are not where you want to be, you just are not there yet.

Van Batenburg: The Art of Decision-Making

Aug. 6, 2025

'It’s time we walk, step-by-step, through every aspect of our customer’s journey — from the moment a light comes on to the final pick up of their repaired vehicle — and start using those insights to improve our systems, processes and behavior<' says O'Connor.

O'Connor: How to Understand the Customer's Journey

Aug. 4, 2025

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