Bad service gives Goodyear bad publicity
Once again, television has given the tire industry a black eye. But this time, it appears to have been earned.
Armed with hidden cameras, correspondents from ABC's "The Lookout" recently visited a Goodyear company-owned store in Commack, N.Y. The service provided by the dealership's employees was shocking.
Two employees charged for unneeded service. They also used scare tactics to get the undercover vehicle owners to buy what turned out to be a needed service.
And they clearly took advantage of the undercover female customers compared to their male customers.
Were the employees calculating and despicable or just plain stupid? And what did Goodyear Chairman, CEO and President Rich Kramer have to say about the service?
Read all about it in Modern Tire Dealer Editor Bob Ulrich's latest blog, "Damage control: Goodyear responds to mistake-riddend service." Then let us know what you think by leaving a comment.