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Goodyear-FleetHQ helps one-millionth customer

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Goodyear-FleetHQ helps one-millionth customer

The Goodyear Tire & Rubber Co. announced that its 24/7 emergency roadside service program, FleetHQ, recently helped its one millionth customer return to service.

“This significant achievement is a testament to the power of Goodyear’s 24/7 Emergency Roadside Service program,” which is offered through the Goodyear-FleetHQ suite of business solutions,” said Jose Martinez, business solutions manager, Goodyear Commercial Tire Systems.

Goodyear-FleetHQ began offering Emergency Roadside Service in late-2007. The one millionth Goodyear-FleetHQ Emergency Roadside Service call took place early in August, 2014. A driver for Schneider National, one of North America’s largest commercial trucking fleets, was driving near Floresville, Texas, when his truck ran over a road hazard, which caused one of its trailer tires to deflate.

After pulling over to the side of the road, parking his truck and inspecting the tire, the driver notified Schneider’s Emergency Maintenance department.

A Schneider call agent collected key information, including the truck’s location, and entered it into a form on the Goodyear Commercial Tire & Service Centers’ website.

“The data was then sent to our 24/7 Goodyear-FleetHQ Solution Center,” said Martinez. “A trained tire professional at the center dispatched a tire service technician from a San Antonio-based Goodyear Commercial Tire & Service Center, who drove out to the downed truck.”

The Goodyear Commercial Tire & Service Center technician replaced the truck’s flat trailer tire with a new Goodyear tire, which enabled it to return to service. The roll time? “Just one hour and 45 minutes from the moment the driver contacted the Schneider Emergency Maintenance department to the moment his truck was back on the road,” said Martinez.

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