Independent repair shops score high for customer satisfaction

April 22, 2008

According to the May 2008 issue of Consumer Reports, more Americans (71%) are very satisfied with independent repair shops for vehicle service than new car dealers (53%).

"As evidenced by the Consumer Reports study, millions of car owners trust the independent repair shops to provide affordable and competitive automotive repair service,” says Kathleen Schmatz, president and CEO of the Automotive Aftermarket Industry Association (AAIA).

“It is important that these neighborhood repair shops have the same access to safety alerts and repair information as the new car dealer network. If motorists are forced back to the dealer for service and repairs, particularly if there is no dealership in their area, consumer choice will be severely compromised, and convenient and affordable auto repair will become a thing of the past."

To ensure that car owners can continue to choose who will repair their vehicles, Congress introduced the Motor Vehicle Owners’ Right to Repair Act (H.R. 2694).

The legislative intent of the Right to Repair Act is to offer protections for motor vehicle owners by making it illegal for vehicle manufacturers to withhold information necessary to diagnose, service or repair motor vehicles.

“The fact is that there aren’t enough dealerships in all the right places to keep every motor vehicle serviced, repaired and operating safely,” continues Schmatz. “Passage of the Right to Repair Act will level the competitive playing field, ensuring that car owners can conveniently and affordably have their vehicle serviced at the repair shop of their choice, whether it’s their neighborhood repair shop or a franchised new car dealer.”

For more information about the Right to Repair Act, visit