Targeted Training: Getting Granular for Technicians
Instead of having technicians taking extensive classes over long hours, Today's Class is adding another dimension to Tire Industry Association (TIA) training by making content specific to a technician's needs and delivering it in small chunks.
A panel led by David Boyes, president, Today's Class, and Paul Pate, adaptive learning architect, Today's Class, talked about these challenges at the Specialty Equipment Market Association (SEMA) Show in Las Vegas.
Obviously, the market for technicians is tight right now, but a challenge almost as big is keeping technicians up to date on their training with the pace of change and technology,
The idea is to make this manageable for management and the employee.
Here are few quick hits from the panel.
* The average attention span of an adult male is getting shorter and now measures 7.7 seconds.
* Young technicians are more used to technology and a computer in their hand than any tool they would pick up.
* It is very hard to carve out big chunks of time in someone's day but there are minutes available on that day.
As for the five-minute training sessions themselves, Today's Class tailors the training to that specific technician like Netflix tailors movie suggestions based on the ones you watched recently. Today's Class follows how a technician learns and tries to make the class fit that individual's needs.
For more information: www.todaysclass.com.