Autel Releases Remote Expert Platform

Aug. 16, 2022

Autel U.S. has launched a Remote Expert platform to connect technicians with independent programmers and diagnosticians and system experts when the technician needs extra assistance.

The platform works with Autel’s MaxiSYS Ultra, MS919 and MS909 tablets nationwide.

The platform debuted on the East Coast earlier this year and has since become available across the country and Canada. 

"Techs can connect with Experts remotely from as close as down the street to thousands of miles away," says Maurice Miller, director of technical operations, Autel. 

Since its debut, over 2,500 sessions have been completed, and the platform continues to grow. Remote Expert has seen more than 350 completed orders in the first two weeks of August. 

"Whatever a technician's challenge, from a tricky diagnosis to module programming, he can use the platform to reach out to an Expert. No need to sublet the work or wait for a mobile programmer to drive to the shop –  help is a tap on the tablet away."  

Here's how it works: From the Autel Ultra, MS919 or MS909, the technician writes the order with vehicle identification and the issue and submits it to the Expert community. The Expert sends a quote on the job directly to the tablet. Once the price is set, the Expert connects its hardware and Autel Remote Expert device to one of Autel's multiple pass-through servers. The servers are located throughout the United States to ensure communication from the Expert's systems to the technician's equipment and vehicle is sent efficiently with the least latency or delay.