Industry News Multimedia Podcasts

Podcast: Strategies for Dealing with Tough Customers

Order Reprints

Do you have a well-defined customer experience process at your store? Every tire dealer should, says Mike Townsend.

Tire dealership sales and leadership coach Mike Townsend returns to The Modern Tire Dealer Show to share proven tips for dealing with difficult customers. He also discusses why having a customer experience process at your dealership is important and more.

Related Articles

Podcast: Real-World Strategies for Finding Employees

Podcast: How Some Tough Decisions Changed a Dealer's Business for the Better

Podcast: How to Pick the Best OTR Tire for Customers

You must login or register in order to post a comment.