Industry News

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J.D. Power Ranks Top Tire Retailers

J.D. Power's second customer satisfaction study of tire replacement providers shows consistency with the initial rankings in 2019. The top four tire dealers maintained their spots and their overall scores barely budged.


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How to Improve Customer Satisfaction: Greet the Customer

The latest survey of aftermarket customers by J.D. Power shows service facilities can dramatically improve their customer satisfaction scores by quickly acknowledging and saying hello to customers. It also shows tire replacement providers have the greatest room for improvement in this area.


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Healy Q&A lead photo

'Return to Normal?' Analyst John Healy Discusses Why The Tire Industry Will Move Forward - Not Backward - in 2021

As an analyst at Northcoast Research Holdings LLC, John Healy has a bird’s-eye view of the domestic tire industry. Healy, who also writes MTD’s monthly Your Marketplace column, calls 2020 “the most unpredictable and at the same time, the most surprising” year in recent memory. In this MTD exclusive, Healy explains why - and looks ahead to what 2021 will bring.

 


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