Today, your salespeople and technicians must be trained to educate the customer and build trust quickly. Why? Because most of the time, difficult customers are created by you and/or your people. And you may not even realize it.
Pomp’s Tire Service Inc. is supporting the mission of Truckers Against Trafficking. The tire dealership has added the nonprofit’s logo and safety message onto its first truck, and the company is training its employees to be on the lookout for victims of human trafficking.
Sun Auto Tire & Service Inc. has entered the Oregon market by acquiring Good Neighbor Tire & Auto Service, which has two stores in that state, including one in Portland, plus two more outlets in Washington.
Epicor Software Corp. announced an agreement with global analytics and business intelligence provider MicroStrategy Inc. to deploy the new Epicor Predictive Maintenance Assistant (PMA) solution via MicroStrategy’s HyperIntelligence technology.
COVID-19 lockdowns in China "are hitting a global container distribution system that is already severely stressed and facing reduced capacity," according to a report from global shipping consultancy Drewry.
Michelin North America Inc. is working with all-electric, off-road powersports company Volcon Inc. to develop a BFGoodrich brand tire - plus a tire pressure monitoring system - for electric UTV applications.
There will be 3.6 million high school graduates in the United States this year. We don’t need them all. But we do need thousands of them as automotive technicians. The questions are where do we need them, how do we recruit them and how do we train them?
Hankook & Co. posted a 10.8% increase in year-over-year sales during the first quarter of 2022 thanks to "effective pricing and distribution strategies in major regions," according to company officials.
Tiremakers say dealers need to have a thorough understanding of EV design dynamics, EV tire construction and how installation of the correct replacement tire can preserve - and even enhance - vehicle performance.
Last year was the sixth warmest on record. As temperatures continue to hover at high levels, more drivers will use their vehicles’ air conditioning systems - leading to more service opportunities for tire dealers.
In their 1964 hit, The Beatles sang about “Eight days a week.” For
the last several years, Dale Donovan, the owner of Donovan’s
Auto & Tire Center in Cincinnati, Ohio, has been singing the
praises of being open five days a week.