July 2023

175453925 | kali9 | Gettyimages.com
When it comes to communication, 'it all boils down to discipline,' says McCarron. 'You cannot wing it.'

How to Prevent Problems With Good Communication

July 27, 2023
Most misunderstandings can be prevented by following a well-defined process. And it starts with that first interaction between the customer and your service advisor.
'Tire dealerships will need to be prepared to adapt to the changing needs of consumers,' says O'Connor. 'They will need to offer a wide range of services, provide excellent customer service and stay up to date on the latest trends in the industry.'

Finding Your Spot in the Mix

July 20, 2023
The number of rooftops in our industry continues to rise. Month by month an increasing percentage of those rooftops transition from independently owned to private equity or big...
Massillon, Ohio-based Ziegler Tire & Supply is one of many MTD 100 dealerships that continues to add locations. The company opened a new commercial tire center in Covington, Ky. (Pictured, a Ziegler Tire location in North Canton, Ohio.)

The Big Get Bigger on the MTD 100

July 17, 2023
Comparing this year’s edition of the MTD 100 to last year’s MTD 100, one trend quickly emerges: the big continue to get bigger.
'When new laws come out, it’s game-on to see if employers are in compliance,' says McCarron.

A Guide to Recent Employment Law Changes

July 14, 2023
This summer, there are several changes to employee rights laws and a substantial increase in fines applied if you are found in violation of those laws.
Photo: 152636068 | Electric © Ezthaiphoto | Dreamstime.com
Servicing EVs involves many considerations.

Your Dealership and the EV Future

July 6, 2023
I will make a bold assumption: you want to stay in the tire business, retire at some point and leave your business in better shape than you found it —or founded it. I also will...

More content from July 2023

Photo: API
“API is currently working with original equipment vehicle manufacturers to develop the next level of oil performance needed to ensure that the engines under design today will meet the tightening U.S. Environment Protection Agency emission regulations of tomorrow,” says Jeffrey Harmening, senior product manager at the American Petroleum Institute.

Trends in Oil Technology

July 6, 2023
Trends in engine oil technology and oil change service continue to evolve. Officials from the American Petroleum Institute (API), Chevron Products Co. and Mobil 1 explain how ...
Butler Tire and Wheels
In May, tire dealers saw average unit declines of 2% year-over-year. This represents a sequential improvement from April’s 4% decline, which was the largest decline since April 2020.

Caution Continues With Tire Sellout

June 30, 2023
In May, tire dealers saw average unit declines of 2% year-over-year. This represents a sequential improvement from April’s 4% decline, which was the largest decline since April...
Photo: MTD
Michael McGregor says there's a case to be made for Goodyear to keep its network of company-owned retail stores.

The Case for Not Selling Goodyear’s Stores

June 5, 2023
Michael McGregor believes senior management at Goodyear Tire & Rubber Co. should do everything it can to keep the firm's network of company-owned retail stores.
'We're going to be concentrating on our premium GT Radial products – the Maxtour LX, the Adventuro HT and the Adventuro ATX – and we’ll be bringing some sizes back to the U.S. that have been manufactured overseas,' says David Poling, director of tire development and product marketing for Giti Tire (USA) Ltd.

Giti Prepares for Next Phase of U.S. Plant

June 1, 2023
Giti Tire (USA) Ltd.’s U.S. plant is preparing to enter phase two of its evolution, which will include capacity increases and the production of key sizes in several lines.