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  • July 2023

    • July 2023

    175453925 | kali9 | Gettyimages.com
    When it comes to communication, 'it all boils down to discipline,' says McCarron. 'You cannot wing it.'
    Retail

    How to Prevent Problems With Good Communication

    Mike Manges
    July 27, 2023
    Most misunderstandings can be prevented by following a well-defined process. And it starts with that first interaction between the customer and your service advisor.
    MTD
    'Tire dealerships will need to be prepared to adapt to the changing needs of consumers,' says O'Connor. 'They will need to offer a wide range of services, provide excellent customer service and stay up to date on the latest trends in the industry.'
    Retail

    Finding Your Spot in the Mix

    Randy O'Connor
    July 20, 2023
    The number of rooftops in our industry continues to rise. Month by month an increasing percentage of those rooftops transition from independently owned to private equity or big...
    MTD
    Massillon, Ohio-based Ziegler Tire & Supply is one of many MTD 100 dealerships that continues to add locations. The company opened a new commercial tire center in Covington, Ky. (Pictured, a Ziegler Tire location in North Canton, Ohio.)
    Retail

    The Big Get Bigger on the MTD 100

    Mike Manges
    July 17, 2023
    Comparing this year’s edition of the MTD 100 to last year’s MTD 100, one trend quickly emerges: the big continue to get bigger.
    Dreamstime
    'When new laws come out, it’s game-on to see if employers are in compliance,' says McCarron.
    Retail

    A Guide to Recent Employment Law Changes

    Dennis McCarron
    July 14, 2023
    This summer, there are several changes to employee rights laws and a substantial increase in fines applied if you are found in violation of those laws.
    Photo: 152636068 | Electric © Ezthaiphoto | Dreamstime.com
    Servicing EVs involves many considerations.
    Service

    Your Dealership and the EV Future

    Craig Van Batenburg
    July 6, 2023
    I will make a bold assumption: you want to stay in the tire business, retire at some point and leave your business in better shape than you found it —or founded it. I also will...

    More content from July 2023

    Photo: API
    “API is currently working with original equipment vehicle manufacturers to develop the next level of oil performance needed to ensure that the engines under design today will meet the tightening U.S. Environment Protection Agency emission regulations of tomorrow,” says Jeffrey Harmening, senior product manager at the American Petroleum Institute.
    Service

    Trends in Oil Technology

    Madison Gehring
    July 6, 2023
    Trends in engine oil technology and oil change service continue to evolve. Officials from the American Petroleum Institute (API), Chevron Products Co. and Mobil 1 explain how ...
    Butler Tire and Wheels
    In May, tire dealers saw average unit declines of 2% year-over-year. This represents a sequential improvement from April’s 4% decline, which was the largest decline since April 2020.
    Retail

    Caution Continues With Tire Sellout

    John Healy
    June 30, 2023
    In May, tire dealers saw average unit declines of 2% year-over-year. This represents a sequential improvement from April’s 4% decline, which was the largest decline since April...
    Photo: MTD
    Michael McGregor says there's a case to be made for Goodyear to keep its network of company-owned retail stores.
    Retail

    The Case for Not Selling Goodyear’s Stores

    Michael McGregor
    June 5, 2023
    Michael McGregor believes senior management at Goodyear Tire & Rubber Co. should do everything it can to keep the firm's network of company-owned retail stores.
    MTD
    'We're going to be concentrating on our premium GT Radial products – the Maxtour LX, the Adventuro HT and the Adventuro ATX – and we’ll be bringing some sizes back to the U.S. that have been manufactured overseas,' says David Poling, director of tire development and product marketing for Giti Tire (USA) Ltd.
    Suppliers

    Giti Prepares for Next Phase of U.S. Plant

    Mike Manges
    June 1, 2023
    Giti Tire (USA) Ltd.’s U.S. plant is preparing to enter phase two of its evolution, which will include capacity increases and the production of key sizes in several lines.